North Olmsted Office
25761 Lorain Road; 3rd Floor
North Olmsted, OH, 44070
Middleburg Heights Office
15299 E. Bagley Road; Suite 300
Middleburg Heights, OH, 44130
252 East Broad Street
Elyria, OH, 44035
Our current office hours are from 9:00-5:00 Monday through Friday at most office locations.
Our office hours do vary occasionally due to emergencies. Should you need to stop by the office for other than a scheduled appointment, please call in advance to be sure there is a staff member available to help you. The offices are closed for lunch between 12:00-1:30 pm. An answering machine will record any non-emergency message you would like to leave during this time. If there is an emergency, please call the answering service at 440-406-5144.
Phone calls are an important part of maintaining continuity of patient care. Phone calls do require a great deal of time so we ask that you limit non-emergency calls to the scheduled office hours. These calls will be answered at the end of the office day after patient visiting hours. After office hours, our answering service is available.
For your convenience our billing department can be reached at (440) 779-1107. If no one is available to assist you at the time of your call, please leave a message and we will be happy to return your call.
Charges and Fees - Charges for services provided are subject to change without notice. Each patient's insurance coverage and financial situation is different. If a patient has a concern regarding what our charge for a service is, it is the patients responsibility to ask prior to the service being performed. Please understand that on some services (such as office visits) we may only be able to provide an estimate.
Charges Billed - The parent or legal guardian that presents with the minor for care and authorizes treatment will be the one who receives the bill for services provided and is responsible to see that the balance is paid.
Billing Questions - Any questions regarding billing must be directed to the billing department. Please do not ask other staff members (ex. front desk staff, nurses, physicians etc.) regarding the billing of your services. Information provided from sources outside the billing department is not applicable.
Balance Due - If you are experiencing financial difficulties we will work with you on a payment plan. If the balance remains unpaid your account may be referred to a collection agency. You will be responsible for collection costs which are incurred. If your account is at a collection status we will need the balance paid in full prior to any future visit.